24 March 2020

Update from Michele and Steve.

We are thankfully classified as an Essential service therefore we will still be open to care for all our very precious patients.
We will need to change the way we see you though to minimise our exposure so in the next 24 hours I will be writing up our plan for the next month to keep you informed.
We will see emergencies and sick patients. Clients will need to call the clinic from their cars once in our carpark to check in and our nurses will collect your pet. Vets will do phone consults with you to determine a history, we will examine your pet, treat as required and either return to you or admit depending on the problem.
Elective work will have to be postponed. I will classify later what these are.
Drug medications and food sales will still go ahead and we will bring out to you in our carpark. We will have a mobile eftpos terminal in place for payments
Due to our large staff of 26 we can split into two teams – one team on 4 days and the other 3 days. These teams won’t have contact with one another. This will still enable us to care for our patients should one team fall sick or become exposed. Hopefully this won’t happen.
We are here if you need us for anything.
Let’s not panic and let’s all give our beautiful pets extra hugs and love and walks over the coming weeks.
Tough times calls for kindness and compassion towards others. Everyone stay healthy and safe.

23 March 2020

We are still open and are planning on staying open to help with your pets. We may reduce procedures and some consults,but we will keep you all up to date. Thank-you

22 March 2020

In light of the difficult challenges we are all facing today, Steve and I want to reassure our clients and our community that we are doing everything we can to ensure we keep our staff healthy and safe and our clinic open to treat your precious animals 7 days a week.

This may be the first of many posts as circumstances change and there is lots of information out there on the Do’s and Don’ts.

Our job is to treat all pets to the best of our ability but we need to be healthy and adequately staffed to do the best for your pet so we need YOUR HELP to ensure this happens.
A few common sense rules to follow-

🐶Please limit the people coming to our clinic. Only 1 person needs to bring in a pet. Please keep
Your children at home if you can.
😺if you are UNWELL in any way, in self isolation or have travelled overseas in the past month, please get someone else To bring your pet to us. If you have no one to call on, we will collect your pet from our carpark and examine inside and collect the history outside.
🐶please disinfect your hands on entering our clinic ( hand sanitizer or sanitiser wipes )
😺we would prefer NO CASH transactions if possible.
😊 please keep your social distance from others waiting in our reception area.
🐶We won’t be allowing clients through our hospital or cattery at the moment, only reception and consult rooms.

As always your pets will be our priority. We will do our very best to keep the clinic running smoothly. We will be calm and supportive to your needs and adaptive if required. Trust us to make the right decisions. We will keep you informed.
Look after each other and your 4 legged friends. We will need our pets more than ever now.
Michele & Steve.